Department of Dental Hygiene, The Graduate School of Hanseo University1
This research is to examine the relationship between dental hygienists' exposure to incivility from doctors, bosses, colleagues, patients, their family and visitors, and their turnover intention. The research was conducted using Nursing Incivility Scale (NIS) and a survey. The survey was conducted from September 10 to October 20, 2015. 240 dental hygienists were conveniently sampled from Forty dental clinics and offices in Seoul, Incheon, Gyeongi-do, and Chungcheog-do. The dental hygienists' exposure to incivility and turnover intention showed correlation (p<0.01), and its sub-factors, ― the incivility from colleagues, doctors, patients and visitors ― are also correlated with their turnover intention (p<0.01). The strongest factor affecting dental hygienists' turnover intention was incivility from doctors (=0.279, p<0.001), followed by colleagues (=0.168, p=0.029), patients and visitors (=0.148, p=0.026). The modified explanation ability of this model is 24.9%. Dental hygienists' exposure to incivility in workplace is highly correlated to their turnover intention. A program to educate dental hygienists positive mental attitude, communication skill to deal with incivility, and stress reduction method is therefore required in order to reduce their turnover intention.
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